Responsible Gaming at 64bd — Because Your Well-Being Comes First
64bd believes that gaming should always be a source of entertainment, never a source of financial or personal distress. This page outlines every tool, resource, and process we have in place to help players in Bangladesh stay in control of their gambling — and to seek help when they need it. 21+ only.
How 64bd Supports Responsible Gaming
Every feature on the 64bd platform is designed with player safety in mind. Beyond the entertainment experience, we have built a comprehensive responsible gaming framework that puts control firmly in your hands.
Players who feel they need a complete break from gambling can activate a self-exclusion through their account settings or by contacting our support team. Self-exclusion periods are available for 1 month, 3 months, 6 months, 12 months, or permanently. During exclusion, your account is locked and all promotional communications are suspended.
You can set a daily, weekly, or monthly deposit limit on your 64bd account at any time. Once a limit is set, it takes effect immediately. Reducing a limit takes effect immediately; increasing a limit requires a 7-day cooling-off period before the higher limit becomes active. This asymmetry is intentional — it is there to protect you.
If you feel you need a short break without committing to full self-exclusion, 64bd offers time-out periods of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is temporarily deactivated. You cannot log in, place bets, or make deposits until the time-out period expires.
Your 64bd account dashboard gives you a clear, real-time view of your betting and gaming activity — including session duration, total deposits, total wagers, wins, losses, and net balance over any selected time period. Tracking your activity is one of the most effective ways to stay aware of your gambling behaviour.
You can opt out of promotional communications — including bonus offers, seasonal promotions, and game recommendations — at any time through your account notification settings. Players under self-exclusion are automatically removed from all marketing lists. Opting out does not affect critical account notifications such as security alerts and transaction confirmations.
Our responsible gaming support team is available around the clock via live chat and email at [email protected]. Whether you want to activate a limit, request exclusion, ask a question about your account activity, or simply talk to someone about a concern, our team is ready to help — without judgment, any time of day or night.
Could Gambling Be Becoming a Problem?
Problem gambling does not always announce itself clearly. Many players develop unhealthy patterns gradually, without realising the extent of the issue. 64bd encourages all players to periodically review the warning signs listed here and to act promptly if any apply to them.
If you answer "yes" to three or more of the questions on the right, we strongly encourage you to take a break, use our deposit limit or self-exclusion tools, and contact our support team or one of the external resources listed further down this page.
Remember: Recognising a potential problem is a sign of strength, not weakness. 64bd is here to support you — not to judge you. All responsible gaming requests are handled discreetly and with full respect for your privacy.
Do you spend more money on gambling than you originally intended when you started a session?
Have you ever borrowed money, sold possessions, or used savings to fund your gambling activity?
Do you find yourself chasing losses — placing further bets to try to recover money you have already lost?
Have family members, friends, or colleagues expressed concern about how much time or money you spend gambling?
Do you feel restless, irritable, or anxious when you are unable to gamble, or when you try to reduce your gambling?
Have you ever lied to others about the amount of time or money you spend on gambling?
Has gambling caused you to neglect work, studies, family responsibilities, or other important areas of your life?
Do you gamble as a way to escape stress, anxiety, loneliness, boredom, or other negative emotions?
Have you ever tried to cut back on gambling but found yourself unable to do so despite intending to?
How to Activate Responsible Gaming Tools
Every responsible gaming tool at 64bd is accessible directly from your account. Here is how to use each one.
- Log in to your 64bd account
- Go to Account Settings
- Select "Responsible Gaming"
- Choose "Deposit Limits"
- Select Daily, Weekly, or Monthly
- Enter your desired limit in ৳ BDT
- Confirm — the limit applies immediately
- Log in to your 64bd account
- Go to Account Settings
- Select "Responsible Gaming"
- Choose "Time-Out"
- Select your preferred period (24h, 48h, 7d, 30d)
- Confirm — your account deactivates instantly
- Access resumes automatically when the period ends
- Log in to your 64bd account
- Go to Account Settings
- Select "Responsible Gaming"
- Choose "Self-Exclusion"
- Select your exclusion period or "Permanent"
- Confirm via the verification prompt
- Your account locks immediately — all promos stop
- Open the 64bd platform
- Click the Live Chat icon (available 24/7)
- Tell the agent you need responsible gaming assistance
- Or email [email protected] with subject "Responsible Gaming Request"
- Our team will action your request within 1 business day
- No judgment — your privacy is fully protected
Understanding Problem Gambling
Problem gambling is defined as gambling behaviour that disrupts personal, family, or vocational pursuits. It exists on a spectrum — from mild patterns that are easily corrected to severe addiction that requires professional intervention. Understanding this spectrum is the first step toward addressing it.
For many players in Bangladesh, gambling is a leisure activity enjoyed responsibly within a set budget. However, a subset of players may find that the excitement of betting gradually takes on a compulsive quality — where the urge to gamble overrides rational decision-making, financial prudence, and personal obligations.
Key risk factors that can contribute to problem gambling include: financial stress, emotional difficulties, easy access to gambling platforms, history of addiction, social isolation, and the false belief that skill or strategy can overcome the house edge in games of chance. Being aware of these factors helps players and their support networks identify risk early.
64bd actively monitors platform usage patterns as part of our responsible gaming programme. Where our systems detect signs of potential problem gambling — such as rapid increases in deposit frequency, extended single sessions, or a pattern of late-night activity — our team may proactively reach out to the player with information about available tools. This is not surveillance; it is care.
Myth vs. Reality: A common misconception is that problem gambling only affects people who gamble every day or who have lost large sums of money. In reality, problem gambling can affect anyone who feels compelled to gamble in a way that is no longer truly voluntary — regardless of frequency or financial scale. If gambling no longer feels like a free choice, that is the signal to act.
64bd's Golden Rules for Responsible Play
Set a fixed gambling budget that sits entirely outside your essential living expenses — rent, food, utilities, savings, and family commitments.
Decide in advance how long each gaming session will last. Use the session reminders available in your 64bd account settings to receive notifications when your time is up.
Accepting losses as a normal part of gambling is essential. Chasing losses by placing larger or more frequent bets rarely recovers the original loss and almost always deepens it.
Step away from the platform regularly — even during winning streaks. Regular breaks help maintain perspective and prevent sessions from extending beyond your intended limits.
Sharing your gambling activity with a trusted friend or family member creates natural accountability and helps ensure that your gambling remains within healthy boundaries.
Strict 21+ Age Verification Policy
64bd operates a zero-tolerance policy toward underage gambling. All players must be aged 21 years or older to register and use the platform. This is a firm requirement with no exceptions.
As part of the mandatory KYC (Know Your Customer) verification process, every player is required to submit a valid government-issued photo ID — such as a National ID card, passport, or driving licence — confirming their date of birth. No account is fully activated until age verification is completed successfully.
If we have any reason to suspect that an account holder may be under the age of 21, we will suspend the account immediately pending verification. Any account found to be held by a person under 21 will be permanently closed and all associated funds will be handled in accordance with our Terms & Conditions.
For Parents and Guardians: If you believe a minor in your household has accessed or registered on the 64bd platform, please contact us immediately at [email protected] with subject line "Underage Account Report". We will investigate and close the account within 24 hours. We also strongly recommend installing parental control software on shared devices to prevent minors from accessing online gambling sites.
The 64bd platform is intended exclusively for adults aged 21 and above. Registering an account, placing bets, or accessing any feature of the platform is strictly prohibited for anyone under the age of 21 years.
Support Resources & How to Reach Us
You are never alone. Whether you want to use a self-management tool, talk to someone on our team, or access external support, here is everything available to you.
Our support agents are available 24 hours a day, 7 days a week via live chat on the platform. For responsible gaming matters, our agents are trained to assist you without judgment and to action self-exclusion or limit requests in real time.
Email: [email protected]
Subject: Responsible Gaming Request
Live Chat: Available after login, 24/7
Sometimes the most effective first step is an honest conversation with a family member, close friend, or community leader. In Bangladesh, the support of family — from Dhaka to Chittagong, Sylhet to Rajshahi — remains one of the most powerful resources available to anyone facing a personal challenge. Do not underestimate the value of reaching out to someone close to you.
If gambling is causing serious distress or financial harm, we strongly encourage seeking professional counselling. Mental health professionals and addiction counsellors in Bangladesh can provide structured support, coping strategies, and recovery planning. Your primary healthcare provider or a hospital's psychiatry department can refer you to appropriate services in your city or district.
If you wish to permanently close your 64bd account for responsible gaming reasons, contact our support team and we will process your request within 24 hours. Any remaining account balance will be returned to your registered payment method (bKash, Nagad, Rocket, or bank account) after standard verification. Account closure is irreversible unless you choose to re-register after a minimum cooling-off period.
Any registered 64bd player may request a full activity report covering their deposit history, betting records, session durations, and net account movement over any specified period. This report can be a useful tool when assessing your own gambling patterns or when sharing information with a counsellor or support person. Contact [email protected] to request yours.
In addition to the tools available within 64bd, you can install internet filtering software on your devices to block access to online gambling sites entirely. This can be especially useful during a self-exclusion period or for households with shared devices. Many free and low-cost options are available for Android and desktop browsers commonly used in Bangladesh.
Our Commitment: 64bd treats every responsible gaming request with the highest priority. No player will ever be penalised, disadvantaged, or discriminated against for using responsible gaming tools or requesting account restrictions. These tools exist to protect you and using them is always the right decision.
Play Smart, Stay in Control
Ready to enjoy 64bd responsibly? Log in, explore our games, or review our FAQ for more information. 21+ only. Please play within your means.