Privacy Policy — How 64bd Collects, Uses, and Protects Your Personal Data
At 64bd, your privacy is a fundamental commitment, not an afterthought. This Privacy Policy explains in plain terms what personal data we collect from players in Bangladesh, why we collect it, how we use it, who we share it with, and what rights you hold over your own information. Please read this document carefully alongside our Terms & Conditions.
Six Core Privacy Principles at 64bd
These principles guide every data-handling decision we make. They are not aspirational statements — they are built into how our systems and processes operate.
64bd collects personal data only for the specific, legitimate purposes described in this Privacy Policy. We do not collect data speculatively or repurpose data for unrelated activities without your knowledge. Every data point we hold has a documented reason for existing in our systems.
We collect only the personal data that is strictly necessary to provide our services, comply with our internal compliance obligations, and protect the security of our platform. We do not collect additional data simply because it might be useful in the future.
All data transmitted between your device and 64bd is protected by 256-bit SSL encryption. Data at rest is stored using industry-standard encryption protocols. Access to player data within 64bd is restricted to staff who need it to perform their role, governed by strict internal access controls.
You have the right to access, correct, export, and request deletion of your personal data. You can exercise these rights at any time by contacting our support team. We respond to data rights requests within 10 business days without charging any fee for reasonable requests.
64bd does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances. Data is shared with third parties only to the extent necessary for payment processing, fraud prevention, and legal compliance — never for commercial resale.
When this Privacy Policy is updated in a material way, we will notify registered players via the platform homepage and, where reasonably practicable, via the email address on your account. Continued use of 64bd after an update takes effect constitutes acceptance of the revised policy.
Who We Are
This Privacy Policy is issued by the operator of the 64bd platform, accessible at https://64bd.io (referred to in this document as "64bd", "we", "us", or "our"). 64bd operates an online sports betting and casino platform serving players in Bangladesh, offering products including cricket betting, live casino, slots, crash games, bingo, and related entertainment services.
For the purposes of this Privacy Policy, 64bd acts as the data controller in respect of personal data collected from registered players and visitors to the platform. This means that 64bd determines the purposes for which personal data is processed and the manner in which that processing takes place.
For any privacy-related enquiries, you may contact our support team at [email protected]. Email addresses are displayed as plain text throughout this policy and are not clickable links.
Data We Collect
64bd collects personal data across several categories depending on the nature of your interaction with the platform. The table below summarises the categories of data we collect and provides examples of the specific data points within each category.
| Category | Examples of Data Collected | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, gender, national ID number, copy of government-issued photo ID, passport details | Registration; KYC verification |
| Contact Data | Email address, mobile phone number, residential address (city, district, division) | Registration; account updates |
| Financial Data | bKash/Nagad/Rocket account numbers, Dutch-Bangla Bank / City Bank / BRAC Bank account references, deposit and withdrawal history, account balance records | Deposits; withdrawals; KYC |
| Transaction Data | Bet history, game session records, bonus redemptions, wagering activity, win/loss records | Ongoing during platform use |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, session timestamps | Each site visit; each session |
| Usage Data | Pages visited, features used, game categories accessed, time spent on platform, click paths | Each site visit; each session |
| Communications Data | Live chat transcripts, support email correspondence, complaint records | When you contact support |
Special Note on Sensitive Data: 64bd does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information. If you voluntarily disclose such information during a support interaction — for example, when requesting a self-exclusion on health grounds — we handle it with heightened care and use it solely for the stated purpose.
How We Collect Data
64bd collects personal data through the following channels and mechanisms:
3.1 Directly From You
The majority of personal data we hold is provided directly by you when you register for an account, complete KYC verification, make a deposit or withdrawal, contact our support team, respond to a survey or promotion, or otherwise interact with the platform. This data is provided knowingly and voluntarily.
3.2 Automatically During Your Visit
When you access the 64bd platform, our servers and analytics systems automatically record technical and usage data including your IP address, device identifiers, browser characteristics, session timestamps, and navigation behaviour. This collection happens for every visitor to the platform and is necessary for security monitoring, fraud prevention, and platform performance optimisation.
3.3 From Third-Party Services
We may receive supplementary data from third-party service providers who assist us in operating the platform. This includes identity verification services that cross-reference the documents you submit during KYC, payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank) that confirm transaction status, and game providers (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi) that pass game session data to our systems for account crediting and audit purposes.
3.4 Cookies and Similar Technologies
64bd uses cookies, web beacons, and similar tracking technologies to maintain your session state, remember your preferences, and collect aggregated analytics data. Further detail is provided in Section 7 of this policy.
Why We Use Your Data
64bd processes your personal data for the following specific purposes:
- Account registration and management: To create and maintain your 64bd account, verify your identity and age (21+ requirement), and provide access to all platform features.
- Payment processing: To facilitate deposits and withdrawals via your chosen payment method, including bKash, Nagad, Rocket, Upay, and bank transfers. Financial data is shared with payment providers only to the extent necessary to process each transaction.
- KYC and fraud prevention: To verify your identity, prevent the creation of multiple accounts, detect and investigate fraudulent or suspicious activity, and protect the integrity of the platform for all players.
- Service delivery: To provide you with access to sports betting markets, live casino games, slots, crash games, Jackpot Bingo, and all other entertainment products on the 64bd platform.
- Responsible gaming monitoring: To monitor betting and gaming patterns for signs of problem gambling behaviour, apply account-level restrictions where necessary, and enforce self-exclusion or deposit limit instructions you have given us.
- Customer support: To respond to your enquiries, resolve disputes, investigate complaints, and provide assistance through our live chat and email support channels.
- Promotional communications: To send you information about bonuses, promotions, and seasonal offers that may be of interest to you — only where you have consented to receive such communications or where we have a legitimate interest in doing so.
- Platform improvement: To analyse usage patterns in aggregate form, identify technical issues, and continuously improve the performance, design, and content of the 64bd platform.
- Legal and compliance obligations: To comply with applicable internal compliance requirements, respond to lawful requests from competent authorities, and maintain records required for audit purposes.
Legal Basis for Processing
64bd processes your personal data on the following legal bases:
- Contractual necessity: Processing is necessary to perform the contract between you and 64bd — including account registration, payment processing, and service delivery. Without this processing, we cannot provide our services.
- Legitimate interests: Processing is necessary for our legitimate interests, including fraud detection and prevention, platform security, responsible gaming monitoring, and general business analytics — provided those interests are not overridden by your rights and freedoms.
- Consent: Where we rely on consent — for example, for direct marketing communications — you may withdraw that consent at any time by updating your account communication preferences or by contacting support at [email protected].
- Legal obligation: Processing is necessary to comply with applicable legal or compliance requirements, including identity verification and record-keeping obligations.
Data Sharing & Disclosure
64bd does not sell, rent, or trade your personal data. We share data only in the limited circumstances described below:
6.1 Payment Processors
We share financial data with payment service providers (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank) solely to process your deposit and withdrawal transactions. These providers act as independent data processors and handle your data in accordance with their own privacy policies.
6.2 Game Providers
Platform providers such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi receive a session token and anonymised player identifier when you launch a game. They do not receive your full identity or contact data unless required for a specific technical or compliance purpose.
6.3 Identity Verification Services
We use third-party KYC and identity verification providers to cross-reference the documents you submit. These providers are contractually bound to process your data solely for the purpose of verification and to maintain appropriate security standards.
6.4 Legal and Regulatory Disclosures
We may disclose your personal data to competent authorities, law enforcement agencies, or other third parties where we are required to do so by a legally binding obligation, court order, or where we reasonably believe disclosure is necessary to prevent fraud, protect the safety of individuals, or enforce our Terms & Conditions.
6.5 Business Transfers
In the event of a merger, acquisition, or sale of the 64bd business or a material part of its assets, your personal data may be transferred as part of that transaction. We will notify you of any such transfer via the platform homepage and by email where practicable, and your rights under this Privacy Policy will continue to apply.
Confirmation: Under no circumstances does 64bd share, sell, or otherwise disclose your personal data to unaffiliated third-party advertisers, data brokers, or marketing networks.
Cookies & Tracking Technologies
64bd uses cookies and similar technologies to operate the platform effectively and to improve your experience. The table below explains the categories of cookies we use.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Maintain your logged-in session, remember your account state, enable secure navigation between pages | No — required for platform operation |
| Functional | Remember your language preferences, default game view settings, and responsible gaming reminder intervals | Yes — disabling may affect experience |
| Analytics | Collect aggregated usage data (page views, session duration, popular game categories) to help us improve the platform | Yes — via browser settings |
| Security | Detect and prevent fraudulent sessions, identify unusual login patterns, and support account integrity monitoring | No — required for security |
You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary or security cookies will impair your ability to use the 64bd platform. 64bd does not use third-party advertising cookies or behavioural tracking cookies for ad-targeting purposes.
Data Retention
64bd retains personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to the following guidelines:
- Active account data: Retained for the full duration of your account being open and active on the 64bd platform.
- Transaction and betting records: Retained for a minimum of 5 years following the relevant transaction, for audit and compliance purposes.
- KYC documentation: Retained for a minimum of 5 years following account closure or the last transaction date, whichever is later.
- Support communications: Retained for 3 years following the resolution of the relevant support interaction, unless the matter is subject to an ongoing dispute or legal proceeding.
- Inactive accounts: Accounts with no login activity for 24 consecutive months will be flagged as dormant. We will attempt to notify you before taking any action. Dormant account data may be anonymised or deleted after a further 12-month notification period if no response is received.
When personal data is no longer required, 64bd deletes or anonymises it using secure disposal methods that prevent reconstruction or recovery of the original data.
Your Data Rights
As a player on the 64bd platform, you hold the following rights in respect of your personal data. You may exercise any of these rights by contacting our support team at [email protected] or via live chat.
You may request a copy of all personal data we hold about you. We will provide this within 10 business days in a structured, commonly used format.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
You may request that we limit how we use your data in certain circumstances — for example, while a correction request is being investigated.
You may object to processing based on legitimate interests, including profiling for marketing purposes. We will cease such processing unless we can demonstrate compelling grounds that override your interests.
Where processing is based on consent or contract and is carried out by automated means, you may request that we provide your data in a machine-readable format for transfer to another provider.
Response Timeframe: 64bd aims to respond to all data rights requests within 10 business days. In complex cases, we may extend this period by a further 20 business days, in which case we will notify you of the extension and the reason for it. There is no charge for reasonable requests.
Children & Minors
The 64bd platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that personal data has been submitted by or on behalf of a minor, we will take immediate steps to delete that data and permanently close the associated account.
Parents and guardians are strongly encouraged to use parental control software and internet filtering tools to prevent minors from accessing online gambling platforms. If you believe a minor has registered on 64bd, please contact us immediately at [email protected] so we can investigate and act without delay.
21+ Policy: Age verification is a mandatory step in our KYC process. Any account where the holder is found to be under 21 years of age will be permanently closed and all funds will be handled in accordance with our Terms & Conditions. 64bd does not provide any gambling service to minors.
Security Measures
64bd implements a layered security architecture to protect the personal data we hold against unauthorised access, loss, disclosure, alteration, or destruction. Our key security measures include:
- 256-bit SSL/TLS encryption on all data in transit between your device and our servers.
- Encryption of sensitive data at rest, including financial records and KYC documents, using industry-standard algorithms.
- Role-based access control ensuring that only authorised 64bd personnel with a documented business need can access player data.
- Automated intrusion detection systems that monitor for unusual access patterns and trigger alerts for immediate investigation.
- Optional two-factor authentication (2FA) available to all registered players to add an additional layer of security to their account login.
- Regular security reviews of our systems, access logs, and data handling procedures carried out by our internal compliance team.
While 64bd employs robust security measures, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your 64bd account, enable 2FA, and contact us immediately if you suspect any unauthorised access to your account.
Third-Party Services
The 64bd platform integrates with third-party services to deliver a complete gaming experience. These include game software providers (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi), payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank), and analytics and security tools. Each of these providers operates under its own privacy policy and data protection practices.
64bd takes reasonable steps to ensure that third-party providers with whom we share personal data maintain appropriate standards of data protection. However, 64bd is not responsible for the privacy practices of third-party websites or services that are linked to or from the 64bd platform. We encourage you to read the privacy policies of any third-party service you access in connection with your use of 64bd.
Policy Updates
64bd reviews this Privacy Policy periodically and updates it when our data practices change in a material way or when required to reflect changes in applicable law. When a material update is made, we will:
- Post a prominent notice on the 64bd homepage for a period of at least 14 days following the update.
- Send a notification to the email address registered on your account, where reasonably practicable.
- Update the "Effective Date" shown at the top of this document.
Your continued use of the 64bd platform after the effective date of any update to this Privacy Policy constitutes your acknowledgement and acceptance of the updated version. If you do not agree with the updated policy, you must stop using the platform and close your account before the effective date of the change.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 64bd processes your personal data, please contact us using the details below. All contact details are provided as plain text and are not clickable links.
- Email: [email protected]
- Live Chat: Available 24/7 through the 64bd platform after login
- Platform: https://64bd.io
- Subject Line for Privacy Requests: "Privacy Request — [Your Account Username]"
We aim to acknowledge all privacy-related enquiries within 2 business days and to provide a substantive response within 10 business days. For complex data subject access requests, the response period may be extended as described in Section 9.
This Privacy Policy was last updated on 1 January 2026. It applies to all personal data collected by 64bd from players and visitors in Bangladesh accessing the platform at https://64bd.io. By continuing to use the 64bd platform, you confirm that you have read and understood this Privacy Policy.
Your Data is Safe — Now Enjoy the Platform
Confident about how we handle your data? Login to your 64bd account and explore cricket betting, live casino, slots, and more. 21+ only. Please play responsibly.